After reading the recent article, you decide that, as the Vice President of Scoot, it is in the best interest of the company to send a letter to all your customers. You want to enforce the use of helmets when using scooters and that these will be available on all scooters. The helmet will include a heat sensor that can determine when the helmet is being worn and the scooter will only work when the sensor is activated. Your message should also remind customers about the policy they agreed to when they signed up for their account and should warn about the consequences if they do not follow the rules. Use the three-step writing process to develop and write your letter in Microsoft Word. The letter should be written following the negative format, choosing the direct or indirect approach, as outlined in Chapter 9 of the textbook. The letter
must be clear and concise. You are welcome to create any information you wish to use in your letter. This includes making information up as long as it is reasonable.
Consider how you will announce the bad news, what explanations will you provide, what responsibility does the company assumes if any, what alternatives or benefits you can provide, and what will happen if this occurs in the future.Your letter is an important function in fostering good relationships while being sensitive, inclusive and respectful. Address your first letter to Ross Rebel, at 123 5th Avenue, SW, Calgary, AB T2S 1M2
Step 2: Formal business letters follow a standard format and design and includes an introduction, body and conclusion. Emails include elements such as salutation, body, close, and signature block. Follow the letter template from your textbook on page 455: Figure C.2 -Formal email message format. The letter is no more than one (1) page in length (not including cover page) and includes APA format. Review the marking rubric for compliance.
Step 3: Edit your message by reviewing the General Checklist for Business Communications and the Checklist for Negative Messages. Include a statement at the bottom of your document that you have reviewed your assignment using the both checklists. Step 5: Save it with your name in the following format LASTNAME, FIRSTNAME_ASSIGNMENT3, and upload it to the appropriate folder in the D2L Dropbox.
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