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Advanced Business Communication

1) Which of these is one of the 12 emotional intelligences under Relationship management ? (Reading  No 4)

a. Spacial

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b. Interpersonal

c. Inspirational leadershup

d. Sympathy

2) What is the being assertive? (Lecture Notes 4)

a. Assertive is stating ones thoughts, needs and wants directly without concern for the receiver

b. Is normaly a type A person

c. Standing up on your own two feet without being passive or aggressive

d. Being assertive is not a good way to behave

3) Name the four main domains required for competent emotional Intelligence (Reading No 4)

a. Emotional self awareness, social awareness, relationship awareness  and empathy

b. Adapability, self awareness, relationship awareness and social mangement

c. Emotional awareness, harness and apply your emotions and manage your emotions

d. Social Awareness, self awareness, self management and relationship management

4. Name one of the benefits of being assertive  (Lecture Notes 4)

a. It helps you understand others

b. You always agree with others

c. It builds trust

d. It creates functional conflict

Two Written Questions: 

1. Based on the lecture and your own opinion write two paragrahs on the following topic  “Is emotional intelligence more important than cognitve intelligence in the 21st Century?” (Lecture notes 4)

Q2: Name seven EQ / EI skills which are needed to acquire and develop to become an effective leader?

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